Returns & Exchanges
At My Dream Cake, we want you to be completely satisfied with your purchase. If a product is faulty or damaged, we offer a straightforward return process within 14 days of receipt.
Contact Support
Email our customer service team with your order number and photos of the item to initiate a return request.
Approval & Authorization
Once your request is reviewed, we will provide a Return Merchandise Authorization (RMA) number and the return shipping address.
Secure Packaging
Carefully pack the items in their original, unopened packaging to ensure they are not damaged during transit back to our warehouse.
Refund Processing
After receiving and inspecting your return, we will process your refund or store credit within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing